Frequently Asked Questions

Everything you need to know about your Solarie experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Are your products covered by a warranty?

Yes, all Solarie products come with a one-year limited warranty that covers manufacturing defects. Please keep your order confirmation as proof of purchase.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I track my package in real-time?

Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress every step of the way.

Do you offer eco-friendly packaging?

At Solarie, we are committed to sustainability. All our shipping materials are 100% recyclable or biodegradable to minimize our environmental footprint.